Legal

Terms & Conditions

Last updated: June 1, 2026

1. General

Canavita was founded in 2020 and develops and produces CBD oil of the highest quality in Denmark. All our products comply with all applicable legislation to ensure you receive the best possible product.

Our mission is to spread knowledge about CBD and the incredibly beneficial properties of cannabis products, and to give you the opportunity to buy your CBD products online safely and securely.

Canavita's CBD oils are cosmetics. The CBD oil is applied to the mucous membranes in the mouth, which it softens. All products are registered with the EU in CPNP.

All our products contain from 0.000% – 0.2% accumulated THC variants depending on the market and are produced from GACP industrial hemp. All batches are third-party lab tested.

2. Payment and security

Canavita accepts payment by Visa, Visa Electron, Mastercard, MobilePay, BLIK, iDEAL, Paytrail and Trustly. All amounts are in euros (EUR) and include VAT. No card or payment fees are charged to the customer.

Canavita encrypts all card information using the SSL (Secure Socket Layer) protocol, so unauthorised parties cannot read card numbers or other information during the transaction.

Payment is only charged to the customer's payment card once the item has been dispatched from our warehouse.

3. Prices and delivery

When ordering, the order is dispatched the same day if placed before 14:30 (Monday to Friday). In most cases, the order arrives the next day. If the order is placed on a weekend or public holiday, it is dispatched on the following working day. All items are delivered as long as stock lasts. We deliver to almost all of Europe with GLS.

All prices include VAT and all duties. Shipping cost is added to the order. The price at the time of ordering is the applicable price.

If a price is obviously incorrect and you reasonably should have discovered this, we are not obliged to deliver the product at the incorrect price.

Free shipping on orders over €65.

4. Order confirmation

When you place your order you will receive an order confirmation at the email address you provided. If you do not receive it, please contact us at contact@eu-canavita.com. You will also receive a dispatch confirmation to the same email once the item has left our warehouse.

5. Satisfaction guarantee

Canavita offers full satisfaction after 30 days of using our products. If you as a customer are not satisfied with the effect, we will refund the purchase amount. The guarantee is conditional on having used the product daily for 30 days according to Canavita's instructions.

To use the satisfaction guarantee, contact Canavita no later than 35 days after receiving the product. For package deals, remaining unopened bottles must be returned to Canavita.

The guarantee is only valid for the first purchase. Shipping costs are not refunded.

6. Right of withdrawal

As a consumer, you have 14 days to withdraw when you shop with us. The withdrawal period expires 14 days after the day you received your item; for multiple items delivered separately, the period runs from the day you receive the last item.

Within those 14 days you must notify us that you wish to withdraw. You can email contact@eu-canavita.com or use the standard withdrawal form.

The packaging must be unbroken and the item must not have been used in order to receive a full refund. Shipping costs are not refunded.

If you purchased several items, you may return one or more, even if they were in one order.

After notifying us, you have 14 days to return the item. The customer is liable if damage occurs during transport. All returns must be sent to Canavita's warehouse with documentation. We recommend GLS for returns.

You are only liable for any depreciation in value caused by handling beyond what is necessary to determine the nature, properties and function of the item.

If the item has been used beyond that, only part or none of the purchase amount will be refunded, depending on commercial value. We recommend returning the item in the original packaging.

We will refund the payment within 14 days from receiving your notice of withdrawal, by the same payment method, unless agreed otherwise. We may withhold the refund until we receive the item or proof of return.

7. Complaints

Statutory rules on defects apply to purchases of goods. As a consumer you have a right to complain for 24 months. A justified complaint entitles you to repair, exchange, refund or price reduction.

You must complain within a reasonable time after discovering the fault; within two months is always timely.

If the complaint is justified we will refund your reasonable shipping costs. Send the item back in secure packaging and obtain a receipt. Include a detailed description of the problem.

8. Ordering country and THC limits

If you order to a country outside Denmark, it is your responsibility to know the recipient country's legislation regarding THC content, which may differ from 0.2%. Canavita disclaims all liability for purchases to areas with different legislation; import is solely the customer's responsibility.

9. Discount codes and gift cards

Discount codes for Canavita are always issued by Canavita. If you have questions, contact us at contact@eu-canavita.com or +45 71743548. Discount codes and gift cards cannot be combined. Discount codes generally do not apply to already discounted items.

10. Price match

Canavita price matches with equivalent products from other dealers throughout 2026. Contact our customer service by phone, chat or email and we will help you adjust the price. Canavita does not price match with Canna One.

11. Personal data processing

To shop with us we need: full name, address, mobile number and email address.

We collect this information to send you your orders. Personal data is registered with Canavita and stored for five years, after which it is deleted.

Canavita stores this information to comply with the right of withdrawal and complaint rights. Storage is always with your consent, given by accepting the terms when purchasing.

Canavita does not pass on or sell personal information to third parties. Our data processors are: Shopify, Webshipper, Meta, Google and Simply.